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If you have any requests, questions or queries, please contact us via email, phone or right here by filling out the appropriate forms, and we will get back to you as soon as possible. We look forward to hearing from you.

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Frequently Asked Questions

Here you will find the answers to the questions most frequently asked by Sergei Palace Hotel customers. Please click on the desired topic in order to open the questions and answers.

What is the standard check-in/check-out time?

Check-in is at 4pm onwards. Early check-in is available subject to availability. Check-out is best done before 11 A.M. If you plan a late check out kindly let us know your departure time, we’ll do our best to satisfy your needs.

Is Reception open 24 hours?

Yes, Reception service is available 24 hours.

Which languages are spoken at Reception?

Russian, English, Hebrew and Arabic.

May I leave my luggage?

Luggage storage service is offered at the Hotel. Cost is 2 USD per hour per item. For 24 hrs, cost is 30 USD per item.

Is there an Internet connection?

A wireless internet connection is available throughout the hotel.

Is breakfast included in the price?

Breakfast is offered to all guests staying at the hotel.

What is offered at breakfast?

Type of our breakfast - Continental breakfast.

Till what time breakfast is served?

Breakfast is served daily from 07:30 am until 09:30 am.

When were the rooms last refurbished?

The hotel has very recently been fully renovated in 2017.

What is the difference between a twin room and a double room?

A twin room has two single beds, whereas a double room has one double bed.

Do you have rooms that have services for those with disabilities?

The Sergei Palace hotel has one Room for individuals with special needs.

Do the bathrooms have baths or showers?

All rooms have a bathtub and/or a shower.

Are there car parking spaces or a car park?

There is a paid parking lot nearby the hotel with a 50% discount only for guests of the Sergei Palace Hotel.

How much does parking cost?

With the 50% discount, parking is 150 NIS for up to 24 hours.

Are the prices quoted per room or per person?

The prices quoted are always per room for Bed & Breakfast, it is always important to check for the most comfortable type of room.

Is it possible to put one more bed in the room? If so, at what price?

Yes, an extra bed is available at additional cost of 30 USD or 105 ILS per night.


Feel free to contact us for any questions